It is a given that it is important, some would say vital, to know your customer. If you read the LEAN literature then everything should be done having listened to the Voice Of The Customer (VOC) and anything for which the customer will not pay is defined as waste. We…
What’s the next big idea? We are constantly looking for big ideas to solve problems (especially things like climate change, lifestyle etc) and increase productivity, but little things mean a lot. The power of compounding is too often ignored in favour of quick high-profile fixes. In his book Essentialism Greg…
Many of you will have heard of the Lean technique of 5 S. A method by which you can bring organisation to chaos and increase productivity and efficiency both in the office and the factory. If you are unacquainted with the technique here is a brief summary below and for…