I have no interest in football except that it got me thinking the other day – why do people go to football matches and what can it teach us about effectiveness? I realised the answer is a great example of why effective and efficient are not the same thing. For…
It is always said that it is far easier and cheaper to keep and look after an existing customer than try to get new ones and this is certainly true in most cases. Many businesses pride themselves on the amount of repeat business they get, but how loyal are your…
The problem with so many people is that despite their best intentions that tomorrow will be different to today when the clock ticks over to the next day all the old problems and time consuming issues reappear and tomorrow ends up looking very much like today. So, how to make…
If you study Lean Six Sigma techniques then it is made very clear that the Voice Of The Customer is all important. Common sense dictates that it is always a good idea to listen to our customers or clients but this should not always be our first port of call.…
I have been involved with many organisations who have boasted about “pulling and all nighter” In other words working all night to complete something. I have to admit that when I was young and stupid I also believed this con job and worked several all nighters to get something finished…
Many businesses want to be known as the cheapest, they want to be the big fish in the big pond even if it means making tiny margins. Growth in market share and sales value is everything and constantly reducing prices and comparing their prices with the competition is an obsession.…
To be effective leaders must be enrolled in their objective. We can identify an effective leader in that in every meeting, every telephone call and most especially every email they will be demanding to know how it moves them and the organisation toward the ultimate objective or goal. If they…
We constantly hear about the problem with productivity. So many people keep comparing productivity rates and saying that the company or country with the highest rate is the best. Productivity is measured in terms of output either per person or per hour but we need to think again and see…
There’s an old saying “It’s Like Rearranging The Deck Chairs On The Titanic” meaning that the task being carried out is irrelevant and in the meantime other more important things are being neglected, but is that always true? In previous blogs we have looked at the importance of setting a…
As part of the 60 Day Challenge https://www.wellsassoc.co.uk/the-60-day-effectiveness-challenge/ I discovered that I needed a better way of getting to zero inbox at the end of each day. Previously I had been using a series of folders within Outlook and whilst this was relatively effective it was taking too long and therefore…